Returns Process

Conditions

To be eligible for a return, returned apparel must be unwashed, unworn and in its original condition. Worn, washed or perfumed items will not be accepted.  It must also be in the original packaging.

Returns are at the buyer’s expense and must be sent via tracked post as we cannot process items we have not received.

Refunds are assessed on individual application. A re-stock, administration and postal fee of 20% will be deducted.

Refunds will be issued based on the original purchase price paid at the time of the transaction, regardless of any current pricing displayed in our store.

To complete your return, we require a receipt or proof of purchase.

Our policy lasts 14 days. If 14 days has gone by since you received your order, unfortunately we can’t offer you a refund or exchange. Pre order or Custom items including anything that has a custom name is not refundable unless faulty.

Non-returnable items: 

Drinkware
Personalised Items
Gift cards

PROCESS

1. Please post to: 

Z&TEE, 3 Trevallyn Pl, Upper Kedron, 4055, QLD, Australia

2. Include a note, with your name & order number with your exchange request.