Refunds / Cancellations

 Refund and Returns Policy

 

Summary

Non-Personalised items (no text added) - 14 days returns, just post it back to us in original condition.
Personalised items - 14 days returns with 20% fee, just post it back to us in original condition.

*Postage Charges not refunded

Personalised Items

Please ensure you order the correct size and style and that you understand the turnaround times / delivery times.

Please ensure all spelling is correct as we will copy this exactly for your order and errors cannot be fixed. If it is found there is an error on our behalf, and you are able to provide photographic proof your item will be replaced or refunded asap.

Conditions

To be eligible for a return, returned apparel must be unwashed, unworn and in its original condition. Worn, washed or perfumed items will not be accepted. It must also be in the original packaging.

Return post is at the buyer’s expense and we advise it be sent via tracked post as we cannot process items we have not received.

Our policy lasts 14 days. If more than 14 days have passed since you have received your items, unfortunately we’re unable to offer you a refund or exchange.

Gifts Cards are non-returnable

PROCESS

1. Please post to: 

Z&TEE, 3 Trevallyn Pl, Upper Kedron, 4055, QLD, Australia

2. Include a note, with your name & order number

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If your refund is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@zandtee.com.au.

Last updated: Oct 1, 2025