Refunds / Cancellations
** Please ensure you order the correct size and style as personalised items cannot be changed, cancelled or refunded **
Please ensure all spelling is correct as we will copy this exactly for your order and errors cannot be fixed and these items are unable to be re-sold or changed. If it is found there is an error on our behalf and you are able to provide photographic proof your item will be replaced asap.
Our policy lasts 14 days. If 14 days has gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Pre order or Custom items including anything that has a custom name is not refundable unless faulty.
Change of mind for all items will include a 20% restock fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
See our full policy here: https://www.zandtee.com.au/policies/refund-policy